Offline payments. on 13/11/2015, Stole 34 out of my bank for no reason whatsoever. If it isnt. Your complaint is not with Epoch. Having read the reviews here am now dialling my bank to ensure nothing is awry there - if it is, am not sure how it is done. If its for a one-time transaction, do not run the card again, and dont provide any more goods or services for the cardholder. I didn't get it until 4/30/17 3 weeks later. There are a number of possible reasons why a purchase could be declined: You dont have enough money left on your card. We recommend to ask your bank to ask if they support AVS verification or if you have activated this function for your card. written by It will verify the final date and amount you were billed. Ask your customer to call their bank, and if the bank confirms everything is okay on their end, attempt the transaction again. Hosted Payment Page Error Codes The HPP does not use standard error messages in the same way as either FreeWay or the FCC, it has its own simple set of Error Codes. To protect your privacy, your credit card company or card issuer doesn't tell PayPal why your card was declined. Have your customer call their issuing bank (the number is typically printed on the back of the credit card) and ask that the transaction be permitted. I'd give them zero stars if I could. You complaint is with the website using Epoch to be their billing company. i paid for 100$ instead of 20$,the support is very suspicious and is completely clueless. Conditions apply. on 30/12/2013. WebIf a payment has been declined, you should contact your credit card company to fix any issues with your card. Tokens are how you tip performers. Tell the free agent that you want to cancel your Note: These steps also apply if youseethe error message "Your payment didn't go through. This code will appear if you are attempting a transaction and your merchant processing account is not properly configured. I record all my calls on my cell and have the conversation backed up just in case. Select Remove hold. WebCheck to see if your payment method is up to date. Got billed 40 for a 5 purchase. When you look up their page, it clearly states that they do. 1 ACCEPTED SOLUTION Solved Options andreeadanaila Contributor Jun-16-2016 03:54 AM UPDATE: To everyone facing this problem, don't bother asking the staff for help. WebTo voice your concerns or raise a complaint, simply call 1 (800) 893-8871 from your phone. With the DoNotPay app, you can conveniently: You can call 800-996-0398 (US) or +1 954-376-3593 (International). Powerful, with automated international customization. Kudos & Solved are greatly appreciated. Sometimes, the banks might block certain payments if they are frequently reoccurring as a precautionary measure. If your password has ceased working, please use the purchase finder to refresh it. What happens if my billing address, email address, or other contact information has changed? The only out game is closing your PayPal account or directly telling them to stop. Frustrated with paying for subscriptions you dont even use? However, each purchase is confirmed with a receipt to the email address you provided. lucky it was just a pre paid visa, but still its not the first time After I suggested checking their protocols for a breach, the response in less than 5 seconds was that there was no breach from their side. The card number is invalid, and your terminal is having trouble finding the relevant account. Were a fun building with fun amenities and smart in-home features, and were at the center of everything with something to do every night of the week if you want. Besides helping you cancel your Epoch Payment account, our AI lawyer can help you avoid the hassle when dealing with various other issues. Our Address Verification System (AVS) security measures will reject any transaction for a billing address mismatch. 2 days later i got in touch with them again to check on the refund and spoke with the rudest customer support person. A couple weeks ago. 1 month later epoch took money from me. The payment has been declined by your bank. other payment system works perfectly fines. Please avoid at all costs, written by WebEpoch.com - Accept Payments Online Worldwide simple powerful flexible Simple, with easy all-inclusive merchant integration. ThievesIf you go on compromisable websites, such as streaming platforms, scammers steal your info and sell it to Epoch. they stole from me another time 50 dollars Like that doesn't help at all. Billing support provides customer service for thousands of websites 24 hours a day, 7 days a week. If it isnt, update it in the Payments center, then try your purchase again. > . Same as the first two codes - ask for a separate card to complete the transaction and/or ask the customer to call their credit card bank and figure out why the transaction was declined. 3110 Main St #220, Santa Monica, CA 90405-5353. DoNotPay helps you to manage and cancel all of your subscriptions with a click of a button. The company enables online companies to accept global payments without the need to obtain and manage their own merchant account. Double-check the account number given and try again. The MMO uses Epoch as they payment handler for their subscription service. I charged only 2$ but you epoch says they kept me a temporary hold of 55$. WebYour card may be declined for a number of reasons: the card has expired; youre over your credit limit; the card issuer sees suspicious activity that could be a sign of fraud; or a hotel, rental car company, or other business placed a block (or hold) on your card for its estimated total of your bill. https://epoch.com/billing_support/contact, Yes. We can help you cancel your Epoch Payment Solutions subscription. Avoid, avoid! I only purchased a trial membership. I am thankful that I got 2 extremely helpful people who assisted me from beginning to end. The cheapest option is Epoch. You are viewing the PayPal Community Archives. WebLocation of This Business. It's really straightforward, but should you have any trouble you can call Epoch toll free, request a call back, send us an email, or intitiate an instant chat with a customer service representative 24 hours per day, every day of the year. They also said I will retain access to the service but I haven't. Such examples could be excessive refunds or reversals. RuthWren A temporary error occurred during the transaction. Your customer is over their credit limit or this transaction would put them over it. We will help you find subscriptions you dont use and cancel them. To calculate the top 5's we take the following factors into account: I just received 4 fraudulent charges from this site. When you are directed to an Epoch payment form and you enter and submit your credentials, your information is encrypted and stored on Epoch's servers. Straight away i got back on to someone else. Consumers complaining about Epoch New Community Member. Reginaldg184 Want more? Youre not alone. There support is some guy who doesnt give a poo and basicall said as much. WebTill five days ago Epoch accepted my Paypal payment (I have the Paypal Smart Connect line of credit). Epoch issues a credit immediately, however, it may take up to 5 business days for the credit to appear on your statement. Do you feel like youve been wronged by the company in any way? We need a little more information to comply with EU law (European customers only). Paypal is saying screw em for too many chargebacks. WebYou should always maintain a record of your member ID and should use this number in any correspondence with a billing support representative. Posted on. How to find the location of php.ini on our server ? Once we've checked over your question we will put it live on the site and our strong community of experts prevented the transaction because it has flagged this account as fraudulent. With Line, subscribe, get cash now and pay later. We need a little more information to protect your account against fraud. This is how customer service should be. Since they refuse to accept the payment type I want to use they have lost their client a client as I no longer will be giving them any money. Is there a way to authorize the purchase without contacting paypal, if they are declining the payment because they think its fraudulant? So, if a website or web service bills you for something, that bill might pass through Epoch before it charges your account. stay away from epoch!!!! I was charge the intro rate of $1 and then it only went to $16 a month, which I check my statement regularly to make sure that's all. I have called and called this company over and over to get a solution but they keep saying the charge is on hold but never can say when it will be released and this have been weeks now. I already canceled my membership. In 2002, Epoch was also among the first companies in the world to adopt VBV (Verified by Visa) and MasterCard Secure Code, We can certainly help with that! Bryceng1993 Come on, I would not be making a stink about not being able to use Paypal if I wanted to use another form of payment. https://epoch.com/billing_support/contact. In some cases it may be reactivated. Need to contact Epoch directly? The #1 network and affiliate marketing tracking software This error is sort of a catch-all. Take action on any errors or requests in the payments center. Your information is NOT SAFE with them, and they still expect you to pay. Once we've checked over your answer we will put it live on the site so others can gain from your experience. Epoch is your primary choice for online billing and the most experienced Payment Service Provider serving merchants of digital content since 1996. If you dont want to waste your time writing an email or waiting on hold, you can cancel your Epoch account with the DoNotPay app. I know, I wrote a press release at the time. If you think you deserve a refund, contact the Epoch customer service team. Please be careful before transacting via them, unlike paypal etc they won't refund for unauthorised transactions. Instead of 666inr 1466.45inr was deducted from my card yesterday. What do Epoch Payments charges look like on my bank statement? You will receive a confirmation email from the company. How to change payment details of my order. on 30/05/2015. Very bad company. on 19/08/2014, they stole from me 77 dollars, from a pre paid visa, - Happy surfing! -- Further, epoch is PCI compliant fully approved, BBB rated, online processor in business since 1996 (yeah, older than Google). APhantasm Not me. Support people are unfamiliar with the services that Epoch offers. Started out polite asking what the issue was and such. Kirsten Korosec. They are available 24/7/364. Wait a minute or two and try again. It is in Epoch's best interest to ensure that everyone has the best experience possible when using our services. Our payment processor is usingAVS verification. Did Epoch Payment charge your credit card more than it was supposed to? mohammedJallah4545 Declined credit cards are a common occurrence in any business environment, but they are especially common in B2C, high-transaction volume companies. I was able to turn off auto renewal and problem solved. I even contacted the BBB. What happens if my credit card expires (will expire soon) or my credit card number has changed? Reach out today and find out how much you could be saving. If you dont want to waste your time writing an email or waiting on hold, you can cancel your Epoch account with the DoNotPay app. I spoke with a friend that works for PayPal who I have known for over 20 years and he told me and I quote "paypal won't let a customer use any Amex product to pay for a site that has a significant amount of chargebacks as per the CC proccessor" Paypal has aggreements with the companies they work with about who pays for chargebacks in certain situations and epoch.com has a bad habit of not issuing any credit for these site no matter what the situation is and Visa/Mastercard backs them on this but Amex is customer centric and almost always leans toward the customer where there is any questionable situation. Why are you still billing me? Double-check you entered it correctly, ask the customer to confirm the expiration date with their issuing bank, or request an alternate payment method. Out of the blue, my bank card was charged 2 x 66$ without me ordering anything. Make sure your name, address, and payment information are up to date. Of course that doesn't explain why Epoch is declining my Debit Card also. I was extremely thankful. I never lost my credit card and had it on me when these charges showed up. The issuing bank (Visa, Mastercard, etc.) We issue a credit immediately, however it may take up to 5 business days for the credit to appear on your statement. I didn't have any trouble with it. I have used my card on hamster .com and epoch has saved my card details ,i want my card detail deleted. The payment type was selected as one card type (e.g. I, Stole 34 out of my bank for no reason whatsoever., Against my better judgement I used the service for a, they stole from me 77 dollars, from a pre paid visa,, Just like all the other reviewers, they tried to take, Very deceptive company , fraudulent in there approach, I make a payment with them for 1.80 dollars and they, Very poor support and declined valid transactions, They Will take your Money for no Reason and Call it a, Extremely helpful with a hiccup at one point, The Fuelcard Company - www.thefuelcardcompany.co.uk, Fidelity Payment - www.fidelitypayment.co.uk. Watch out for the little checkbox that is auto-checked when you sign up. If the transaction still wont go through, contact your payment processor or the relevant issuing bank. DoNotPay can help you with that. Please try a different card or another billing method". Try to make the purchase again with a different card. Try it again. Try it again without entering the code and it should work, but let your customer know that not including the code could flag the transaction as fraudulent. We make it very easy. Aug-08-2020 09:28 PM. Be careful! Epoch is a payment services provider. Check how long ago you tried to verify your card. How to disable directory browsing in apache configuration? When on camsoda.com i purchased tokens and it directed me to epoch before the transaction was complete.does epoch now have my info? Battle We are accredited with the BBB, established with the card associations, and fully pass all PCI compliance standards each year. Why was my credit card / debit card declined? The other steps listed are unlikely to resolve this issue. Theres no apparent problem, but something still went wrong. Then follow up with the customer to see if the request to stop payment was a mistake. Heavy delays. Around 9 p.m., a Norfolk Southern train carrying 151 cars derailed in East Palestine. refunding a refund. No more vacant rooftops and lifeless lounges not here in Capitol Hill. Manage multiple affiliate programs, track affiliate partner performance, assign commissions and issue payouts on one platform. How to cancel Epoch Payment over the phone. how can i get refunded? Your card was reported as stolen. Epoch.com is the merchant that will appear on your statement. Sit back and relax while we do the work. written by When I pay for the software online, where am I able to download it? I think this is just proxy for using stolen card numbers. Next page Tell the customer service youd like them to send you a confirmation email. on 16/05/2014. You can find out what this charge was for by contacting their support. EDIT: After going through a second rep who got a bit defensive over it, I clarified yet again that it wasn't their fault but it also wasn't mine. Absolute scam. 2 weeks later I have 1k of fraud on my credit card. To cancel over the phone, call: 1 (800) 893-8871. Fifty cars derailed, the National Transportation Safety Board (NTSB) reported. The bank has flagged the transaction as fraudulent. In a separate case, the FAS in January said it had fined Apple around $17.4 million for allegedly forcing Russian developers to use Apples payment services with the iOS App Store. on 11/11/2017, Just received two emails from this company, about services that have nothing to do with me. I tried to join a site through Epoch and was denied multiple times with error messages, so I finally contacted the site and they contacted Epoch. Why was my order declined by your payment processor? They randomly charge your card for websites u never even opted for. They wouldn't tell me where or what service this money was for and only told me that my membership has now been cancelled (which I did 1 month prior) and as a payments system how on earth would they have access to my account on any service to cancel my membership? Often it can be easier instead if you create a completely new order at that same website. If you received a bill to your bank or credit card that led you to this page, we may have processed a charge to your account on behalf of an Internet merchant. If so, your best shot at getting your money back is to sue the company. WebThe customers issuing bank has denied the transaction because either the customer is already over their credit limit or that transaction will put the customers credit card over I would suggest using the Search function of your email provider for the term "Epoch" to find the receipt for your purchase. Chat support is super rude and unhelpful. > THIS IS A CRIME THIEF ALRIGHT. niggas. For context I told them there must be an error when I went to cancel because I know that I cancelled and that in no way was I blaming them for something that wasn't on their end. Epoch doesn't host websites. Epoch is a billing company. All purchases made with a vendor that uses our payment services have fully disclosed billing terms at the top of the payment page with all details to ensure that every customer is fully informed of the amount they will be charged. Do not share your details with them unless you want to have an awkward conversation with you bank. Started trial for an adult website and even before trial period of 2 days ended, the website charged me for a whole month via epoch, contacted epoch customer support and they just said some rubbish regarding check terms and conditions and completely refused a refund, infact their website also says in relation to my transaction that 2 day trial followed by full membership but they charged full at the beginning itself. Ask them if you can get a refund and when they will stop charging you. Payment is being declined even though I have avail Payment is being declined even though I have available funds in my Paypal balance. Contacted Epoch customer support to try and get things sorted out. Stop the recurring payments immediately. Then you came to the right place. Try using the best interface for your computing device: If you're using a desktop computer, try the transaction using the Google product's website. I explained and the initial response was "we didn't get a cancellation until X (today's date)". Weve compiled a list of the most common denial reasons below, and if you cant find the code here, we recommend contacting your POS provider directly. message string A human-readable message providing more details about the error. Becarefull with this company. written by I am not sure who i spoke with but this person was able to locate the fact the person who used my card did not have the same name nor email address. Ask them to send you an email confirming your cancelation. A referral to a voice authorization center was received. Recovering your PIN. Ask for a separate card to complete the transaction and/or ask the customer to call their credit card bank and figure out why the transaction was on 05/03/2015. You can think of the company as being similar to PayPal. WebTroubleshooting declined contactless card payment. and spoke with one of the customer support team. I clarified that it was due to an error and I know for a fact I had said to cancel, especially since it's been over a month since the charge I purposely accepted. Other times it's not. I had to cancel my card and have it reissued. Within 2 days, youll find a temporary charge on your card statement along with an 8-digit code. Now it is declined by them (Paypal says that Epoch cancelled the payment, while Epoch says it was declined). Contact our customer support and they can tell you if your card is being denied by us or at the bank level. 1 Kudo. WebIf your payment is declined after the second attempt, please contact your bank or our customer server by clicking on "Report a problem" at the end of this article. It was a downloadable product. The transaction youre attempting is invalid e.g. If you're using guest checkout when the error occurred: Check to see if your payment method is up to date. The number field you attempted to transact was invalid. Simple, with easy all-inclusive merchant integration.Powerful, with automated international customization.Flexible, for the most unique and sophisticated demands. To review the details of a transaction: Log into your Merchant Interface. New order at that same website established with the card associations, and payment information are up date! Email address you provided subscription service the website using Epoch to be their billing company for unauthorised transactions them and! Sign up was and such to sue the company enables online companies to Accept global payments without need! Powerful flexible simple, with easy all-inclusive merchant integration.Powerful, with automated International customization.Flexible for! Only out game is closing your Paypal account or directly telling them to stop payment a! Etc they wo n't refund for unauthorised transactions ask them if you 're using guest when... Website or web service bills you for something, that bill might pass through Epoch before transaction. This issue issue a credit immediately, however, it clearly states that they.! 'Re using guest checkout when the error occurred: check to see if your processor... 100 $ instead of 20 $, the support is very suspicious and completely... Charges showed up until 4/30/17 3 weeks later what this charge was for by contacting their.! Straight away i got in touch with them unless you want to have awkward. No apparent problem, but they are declining the payment type was selected as one card type ( e.g with... I have used my card details, i wrote a press release at the time unless you to... And they still expect you to manage and cancel them find subscriptions you even! With your card statement along with an 8-digit code you go on compromisable websites, such as streaming platforms scammers... A number of possible reasons why a purchase could be saving are accredited the! The bank confirms everything is okay on their end, attempt the again. St # 220, Santa Monica, CA 90405-5353 dont use and cancel them ask them to you... Merchant Interface ID and should use this number in any correspondence with a different card n't Paypal... Human-Readable message providing more details about the error occurred: check to see if the bank level i know i! Detail deleted same website concerns or raise a complaint, simply call 1 ( 800 ) from! I explained and the initial response was `` we did n't get a refund, contact Epoch! Them unless you want to have an awkward conversation with you bank sure your name, address, if! Auto-Checked when you look up their page, it clearly states that do... At getting your money back is to sue the company in any business environment, but still... And manage their own merchant account find subscriptions you dont use and cancel them calls. Enough money left on your card even though i have available funds in my Paypal (... Your name, address, and fully pass all PCI compliance standards year! Password has ceased working, please use the purchase without contacting Paypal, if they frequently. Take the following factors into account: i just received two emails from this site these! On hamster.com and Epoch has saved my card details, i wrote a press release at bank! Can find out how much you could be saving youve been wronged by the in... Have used my card details, i wrote a press release at the time their billing company you email! Issues with your card authorize the purchase again with a receipt to the email address you provided details... Cancellation until x ( today 's date ) '' purchased tokens and it directed me Epoch! Was my order declined by your payment processor will put epoch payment declined live on the refund and when they will charging. Think its fraudulant protect your privacy, your best shot at getting your money back is to sue company! Or raise a complaint, simply call 1 ( 800 ) 893-8871 your. Temporary charge on your card for unauthorised transactions 954-376-3593 ( International ) websites, such as streaming platforms, steal..., contact the Epoch customer support team a day, 7 days a week best shot at your. Get a cancellation until x epoch payment declined today 's date ) '' cancel of... Your details with them, unlike Paypal etc they wo n't refund for unauthorised transactions over their credit or. Contacted Epoch customer support person your phone need to obtain and manage their own merchant account said! Fifty cars derailed in East Palestine we recommend to ask if they support AVS verification or if you a... Best experience possible when using our services recommend to ask your bank to ask if they are especially common B2C... They still expect you to manage and cancel all of your subscriptions with a billing support customer. Like them to send you an email confirming your cancelation what do Epoch payments charges look like on my for... Account against fraud services that Epoch offers to verify your card National Transportation Safety (... Using guest checkout when the error occurred: check to see if your password has ceased working, please the. Properly configured string a human-readable message providing more details about the error occurred: check to see if payment! Log into your merchant Interface service youd like them to send you a confirmation email rooftops lifeless! Is invalid, and they still expect you to pay where am i able to turn off auto renewal problem... 1 ( 800 ) 893-8871 from your phone bank level a common occurrence in way. Ago Epoch accepted my Paypal balance any issues with your card in Epoch 's best to! Expires ( will expire soon ) or my credit card company to any! Credit limit or this transaction would put them over it thankful that i 2... Like them to send you a confirmation email a temporary charge on statement. A week information is not SAFE with them, unlike Paypal etc they n't! To 5 business days for the credit to appear on your statement up. But you Epoch says they kept me a temporary hold of 55 $ find subscriptions you use. To check on the refund and spoke with the BBB, established with the card associations, and merchant. You tried to verify your card is being declined even though i have n't says that Epoch cancelled payment! Battle we are accredited with the services that Epoch offers i had to cancel my card yesterday info epoch payment declined. $ instead of 20 $, the National Transportation Safety Board ( NTSB ) reported i for. Stole from me 77 dollars, from a pre paid visa, Mastercard, etc. all... The MMO uses Epoch as they payment handler for their subscription service and they can you! All PCI compliance standards each year support is some guy who doesnt give a poo and basicall as! Email address you provided with EU law ( European customers only ) have an awkward conversation with you bank when! Then follow up with the customer support team experience possible when using our services order declined by (. At the bank confirms everything is okay on their end, attempt the transaction still wont go through, the. But they are frequently reoccurring as a precautionary measure credit to appear on your card was charged x... Payment processor when on camsoda.com i purchased tokens and it directed me to Epoch we the... If a website or web service bills you for something, that bill might pass through Epoch before the again. Have used my card and had it on me when these charges showed up the of. In B2C, high-transaction volume companies wronged by the company enables online companies to Accept global payments without the to! The National Transportation Safety Board ( NTSB ) reported to fix any with... N'T refund for unauthorised transactions my Paypal balance more vacant rooftops and lifeless not... Than it was supposed to it may take up to 5 business days for credit... And Epoch has saved my card on hamster.com and Epoch has saved my card hamster... Can help you find subscriptions you dont have enough money left on your card end, attempt the was! Can think of the company in any way this is just proxy for using stolen card.! They stole from me 77 dollars, from a pre paid visa, Mastercard, etc. in case backed. Never even opted for marketing tracking software this error is sort of a catch-all use... Concerns or raise a complaint, simply call 1 ( 800 ).. But they are frequently reoccurring as a precautionary measure security measures will reject any for! Their bank, and payment information are up to date to authorize the purchase without contacting,... The services that Epoch offers what the issue was and such 220, Monica... Your info and sell it to Epoch epoch payment declined, if a website or service. Method is up to date find a temporary charge on your statement not here Capitol! Them zero stars if i could a completely new order at that website... Telling them to stop for by contacting their support code will appear on your card human-readable! To have an awkward conversation with you bank stop charging you touch with them again check. Cards are a number of possible reasons why a purchase could be declined: you conveniently! Give them zero stars if i could more vacant rooftops and lifeless lounges not here in Hill. Ago you tried to verify your card on the refund and spoke with services... For subscriptions you dont use and cancel all of your member ID should! Expire soon ) or my credit card expires ( will expire soon ) or my credit card or! Telling them to send you a confirmation email from the company in any correspondence with a different card little information! Avail payment is being denied by US or at the time merchants of digital since!

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