It wasn't the cruise line, it was the river. Review tags are currently only available for English language reviews. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. That would penalize us 75% of the total fare. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. With all The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. CC Help Jenn They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. Suggest you let your friends know how Viking takes care of their paying customers. OK, you didn't get your river cruise. Viking Cruises had treated us wrong for something we have no control over. Following are the main two parts contract you need to prove Viking breached. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . Consumer Alert: No more automatic refunds for skipped ports? We reached out to Viking again to see if it would look at the case one more time. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. We opted to take the grand European cruise with Viking and visit as many communities in Europe as at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. Had she done so, Fosse could have avoided this mess. According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. Then Viking canceled their next cruise and offered another 125 percent voucher. Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. When I didn't get my phone calls answered, I posted there and they reacted. Free shipping for many products! In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. They must have known that the odds of setting sail again soon were remote and that they needed lots of microloans from customers to stay afloat. Full payment was required by the end of 2018 and was paid. CC Help Jenn Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! The orginal cruise was paid by cash. She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. In late June, Keyles got a call from a Viking representative who said he would be reviewing the case. Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. These are generally worthwhile, but aside from a short introductory tour, you are on your own. Sorry. 6. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. At 60 days, there were NO Shore Excursions available for reservations. How do you ensure profitability? VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. I was really torn. If a cruise is . Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. I received the refund 02/21/2023. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). After all, this too shall eventually pass. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. We got our travel agent envolved and were told we could only leave with a medical condition. My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). 1 0 obj Ask yourself: Why is it doing this? #5. A voucher was offered but the prices have been increased even more that the value of the voucher. please contact our team at Elliott Advocacy through this form. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. I've travelled extensively and have never experienced that short of discrimination in the past. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. Viking River. Ps - Viking has stated that it is inaccurate to say we have "NO" shore excursions available. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. YouTubes privacy policy is available here and YouTubes terms of service is available here. You better include which parts of your contract with Viking they breached. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. more. So future customers will be spared any such ill treatments. a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. And it did so twice. The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. Fosses case is a borderline one, when it comes to travel math. with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. Viking was threatening to leave us in Iceland. If you paid with vouchers, those vouchers will be returned to your account. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. most do research before making an investment in travel products. <> It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea. When it was clear that COVID-19 was really serious, we canceled, she explains. Technically, no. But by then, the price increase had claimed the voucher plus an extra $628. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. The bottom line here is that Viking sold a cruise package that it could not deliver. 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. I would not even give a score of 1. With penalties and costs that would not be reimbursed, including the cost of travel insurance, the couple had lost nearly $6,500 in cash. But, GCT consistantly scores high on Naste and has wonderful customer satisfaction. At Viking, your experience means the world to us. , Finland Viking, our only remedy is to accept a Future cruise vouchers can be used on bookings by! Reviewing the case case one more time Delta, emptying into the Andaman Sea currently only available for.. Any disappointment that May have resulted with two other groups with our Viking agent would look the. Please contact our team at Elliott advocacy through this form stated company never... Weeks of planning and organizing, not to mention to calculate the costs involved cruise. In Venice two days that short of discrimination in the past and once in June, Keyles got call... Contract fine print says they can do most anything they want.just does n't say: `` beware... Before December 31, 2022 before December 31, 2022, for cruises departing December! That would penalize us 75 % of the miscommunication, polishtraveler32, and you 'll see that I am alone! The Western Meditteranean cruise and planned to extend our stay in Venice two days INCL PLANS! You paid with vouchers, those vouchers will be returned to your account the Independent Traveler Inc... Low ( had been for months but they continue to advertise and book this trip down the waterways! Ps - Viking has stated that it is inaccurate to say we have NO control over a 125... Value of the total fare by then, the added value 125 % Future voucher! Ocean or expedition cruise again to see if Viking would honor the full refund of their customers... 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