Sorry to say that I had a very bad experience with Atruchecks. I had a very bad experience with Atruchecks. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. . We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? Not even going to bother with day 8. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. Registered headquarters above a shop in London backstreet. No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. The results were also quick to arrive. Although I had a few problems with receiving the day 2 and 8 kits, I asked for an early result of my test to release because of personal circumstances. RW of London bought tests from another provider on the government list, Dante Labs, and used them on his return from Madeira. I have requested a refund from the credit card company and am booking a same day results service. !Ordered Day 2 and 8 tests. We also ensure all reviews are published without moderation. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. Anyone can write a Trustpilot review. AVOID THIS SCAM COMPANY! I wrote a letter no reply. 2023 Trustpilot A/S. I contacted them by email and they helped me to rearrange my delivery. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. I called and email them so many times but nobody answers. I had to call the bank and gov.uk to report this company as a scamming. Companies can ask for reviews via automatic invitations. i BOUGHT AND PAID FOR A DAY 2 pcr test. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. Atleast you could use 130 for good cause!! Similar to everyone else, ordered Day 2 and 8 tests. Join the 1,619 people who've already contributed. I booked an on site day 5 test to release with atruchecks. Disturbingly, Trustpilot warns . Join the 1,619 people who've already contributed. I have had a very bad experience with Atruchecks. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results.I have complained twice to their email address (as there is no phone number) and although their automatic reply says they will aim to reply within 28 days, it has been 6 months and still no answeravoid at all costs. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? I had to use the NHS testing service instead. Calling Atruchecks useless is an insult to the word useless. Companies can ask for reviews via automatic invitations. I am speaking with trading standards regarding this. 2 and a half weeks later and there is still no refund or response. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. This is an important test used to investigate vitamin D deficiency or excessive supplementation. It has also been removed from the government list of approved providers. DHSC points customers who are let down to trading standards. I have also just received an mail from Randox stating that they have not received my swab. The website states you should have your results within 24 hours. I spent a total of 106 on the kits. When I asked for a refund they have never responded to me. | Read 941-960 Reviews out of 1,531 Your experience matters. its 27th September (Day 4) the kit has not arrived yet.The payment has been done while booking. Do not get your test from here. Total conman Atroshi. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. If you're a former employee, you can write a review about a genuine buying or service experience you had with the business when not employed . Criminal practices in a time of national crisis. Where is the justice in all of this?? Company said I would get refund within 28 days. We did not receive ANY response. This is a disgrace, huge concern and needs addressing immediately. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. It arrived on Day 10 of my stay and I've still not even had the result of the test 6 months later. Guaranteed Results next day. The fact is that we are forced to purchase these tests from unreliable companies whom are simply making massive amounts of a global pandemic. Plus they owe millions of pounds to customers, make sure you google this company. BE WARNED DO NOT USE THEM. PCR home sample collection kits will require you to complete a nasal and throat swab sample. All results will be reported to Public Health England. Find out how we combat fake reviews. Had to go for an expensive express test. When I asked for a refund three times! They are horrendous and should be forced to pay all refunds. UPDATEMastercard has upheld my chargeback and closed the case .Looking for my next course of action against these liars. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Would select zero stars if possible. What a ridiculous service. The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. There is strictly no refund on Covid-19 products but you may reschedule the PCR appointment at no extra cost. Hopefully you'll do the needful soon. Sent in early June. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. DO NOTE USE THIS SERVICE ! How many stars would you give atruchecks.com? 3. How?? However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. Just automatic emails were received.I am claiming back my 104 since May 2021. Include an address and phone number. Email & Telephone Delay Update:We are sorry if you have been unable to get through to us. I would have given them a zero star if possible. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. Verification can help ensure real people write reviews about real companies. I emailed Atruchecks but am yet to receive a reply. This review is factual. Scammers!! They sent a lateral flow kit which is 1/3 the price. There have been incidents where staff have been targeted online and offline.We can understand the frustration of those who have been unable to contact us due to high volumes of calls and emails but we had no choice left then to: 1. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. I purchased Day 2 & 8 tests on the 25th September and I have never received them. Absolute SCAMMERS! They do not answer phone calls or return emails. Companies can ask for reviews via automatic invitations. Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. The results (and certificate) will be emailed to you to the email address you have registered. In the end I gave up in frustration. We use dedicated people and clever technology to safeguard our platform. Scam scam scam. It goes against our guidelines to offer incentives for reviews. He did not receive the results and Dante Labs did not respond to messages. Suggested companies are based on peoples browsing tendencies. Still nothing. Flight on 05/06/21. Amex dispute raised to try to get my money back. Over 600 tests. It goes against our guidelines to offer incentives for reviews. This should have been 0 star!Day 2 and 8 kit ordered but none received. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. Scammer company, i ordered 2 kits for me and my husband of 200 , i have been calling since 22nd september but they are not responding, not sending kits,automated telephone calls are set and no refund ,no customer services. I've emailed serveral times tried ringing. | Read 721-740 Reviews out of 1,531 Theses guys must be pocketing hundreds of thousands from this scam. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. It goes against our guidelines to offer incentives for reviews. Please give my money back. Registered headquarters above a shop in London backstreet. In short, would NOT recommend the company. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. UK wide. No response to multiple emails or calls at number listed. Verified reviews. !The telephone number is also an automated response that tells you to email them!!!!!! SCAM!! Some big kickbacks for sure. This is an important test that can be used to investigate liver and kidney diseases. DO NOT USE ITS A CON. It doesn't cost this much. **Update on 06.06.21 still no results, we managed to fly as we paid 175 elsewhere for same day PCR. You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. She and I have contacted them numerous times with no response apart from an out of date automated message. Poorest service ever probably a scam. | Read 41-60 Reviews out of 1,544 It appears they forgot to send a follow up instructions. Anyone can write a Trustpilot review. All rights reserved. Ordered 2 sets of day 2 and 8 tests. Another person arrived for testing they booked the day before. Its amazing how I've been scammed by information from the Government website. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. This is an important test used to investigate vitamin D deficiency or excessive supplementation. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). You're employed by or work for, or. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. We appreciate the anxiety and wish to reassure you that you will have your kits. Health and lifestyle check. I think this is the legal action being taken mentioned on trustpilot! Companies can ask for reviews via automatic invitations. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . They help you relax. Its 7 days gone now and no sign. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. All rights reserved. to confirm my contact no -) Hope Atrucheck have informed them at least. Available in clinic or via home sample collection. In the email body, please write your PURCHASE NUMBER starting with ATRUC and the barcode number of your kits (located inside the kit on the sample tube and outside packaging). So we cannot get test registered or get money back. How many stars would you give atruchecks.com? I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. Getfeedback. Inform the Metropolitan Police of all incidents 2. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. My husband and I needed Day 2 tests for our return to the UK. This will give your body time to generate antibodies. Can't immagine how this atrucheks are accredited by GovernmentTotally frustrated and disappointed! But we did receive the below intimidating email at 02.51am from Atruchecks. No results what so ever for a refund so I can absolutely not recommend this service. Booked a pre departure test for my children as this company featured on the Gov.uk site. NHS should be ashamed to recommend them on their site. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. DO NOT use this company!!! You pay for a product you will never get and there is zero client services.I order covid PCR test day 2 and day 8 with atruchecks.I never received any tests. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. We have informed the appropriates bodies of the delay, and understand that with regret, other providers are in a similar position.Atruchecks has been referred to as as scam by a small group of individuals due to unforeseen delays which unfortunately falls under libel/slander as this is not the case. I Ordered 4 tests at a price of 56.45 GBP each. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We promise to answer all queries at the earliest convenience. On my complains got auto emails. In your kit there is an opportunity to record the date/time of the swab. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. You will receive an email from us with your PIN number and ACTIVATION LINK for you to activate your kit and be able to download your certificate when the test has been received by the lab.4. Disturbingly, Trustpilot warns users that the company has been threatening those who leave negative reviews with legal action, and accuses it of misusing the Trustpilot brand by failing to display current reviews on its website. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. Failure to submit results can incur a 2,000 penalty. Important Note: This test should not be used if you are worried that the symptoms you or a loved one are currently suffering with are caused by coronavirus. I felt safe during all that process and I am very thankful. Be aware this company will likely just take your money and not deliver anything. I use DHL everyday as I am sure this company do.I returned the test on October 3rd and as of today 18th Oct have heard nothing! Despite me messaging them several times. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. I may be forced to involve the police. very bad customer service Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I have now read hundreds of reviews describing similar experiences. Find out how we combat fake reviews. We also ensure all reviews are published without moderation. "No hiddent costs" they boast,, except 15 postage, and no way of ordering two at once. Our team will contact you to make the necessary arrangements. Today is my day 3 in the UK, and the kits are yet to arrive my address. 4 unanswered complaint emails - this company is an absolute sham - do not use! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. No response to emails, Phone line just keeps pinging you back to the same options so you cannot speak to someone. Such an untrustworthy company. I waited for 3 hours at their site. Atruchecks sent me someone elses results with full personal details. We use dedicated people and clever technology to safeguard our platform. We use dedicated people and clever technology to safeguard our platform. I'm chasing it but it seem very complicated. Suggested companies are based on peoples browsing tendencies. NO REPLY TO EMAILS. Sent in early June. This is an important test that gives you an insight into things you can change to make you happy and healthy. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . NOT good service. 2023 Trustpilot, Inc. All rights reserved. Your experience matters. Avoid them, and choose another supplier. We saw no mention of this on the website! I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Avoid at all cost. they have never responded to me.I also purchased Test to release, went to a site to do the test but never got a result! I have ordered a Day 2 and Day 8 kit prior to my arrival date in UK on 22nd September. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. I emailed Atruchecks but am yet to receive a reply. Please consider this message as receipt of your email. I have seen fraud company's in India but wondering is it the same in UK also. I ordered the test for day 2 & 8 after traveling to the UK and was passed 3 days already after I should get tested and nothing arrived. Suggested companies are based on peoples browsing tendencies. Will not RECOMMEND them at all.In short words, I booked for days 2 & 8 test.Package was received after paying 29:99 for the DHL to deliver the kit.No results has been received for both days test.Several emails has been sent and only generated email reply us what you get.You can't get to speak to anyone on the customer phone line.I have been frustrated in trying to reach someone or get a meaningful reply from the company. Nor does its website indicate that it has ceased trading, although the phone number has disappeared, the FAQ section is blank and a pop-up tells customers who click on Covid tests that they are temporarily unavailable. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. Avoid at all cost. The consequences for those who dont receive their kit or results are potentially serious as the 10-day quarantine on arrival from an amber-list country can only end on submission of negative day-two and day-eight tests. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. This is not acceptable. Atruchecks did not respond to a request for a comment. Never sent my test results , Did a charge back via my debit card , they contested it with some silly silly made up evidence that looked like a kid had knocked up , My bank Said they didn't believe their evidence and it's gone back to Mastercard , Their evidence was based on the fact that they had posted the results to me , It said see attachments with proof from DHL , there were no attachments because I had a in clinic swab taken and the results were to be Emailed which they never did , No postage of any kind involved and i had evidence to prove this , they made themselves look even more incompetent , Chancers and Liar's , See you in court , i look forward to it. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. I would like a refund but no reply to emails and their contact number doesnt work. Ordered covid tests. Results will be reported as Negative/Positive. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). I think they should be reported to the government authorities who have put them on their website as theirs is not a serious operation but just a money making exercise and the government should know who they are promoting. Surely this is THEFT!!! How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. No response to multiple emails or calls at number listed. This is a laboratory analysed test and not a rapid antibody home test which have to date been rejected by the UK Government due to the failure to meet guidelines set out by the MHRA. Trustpilot Alternatives 1. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. I have been in the UK for 3 days and have been trying to contact them since my arrival. Dont use this company. Rated 'Excellent' on Trustpilot. However, for our South Ruislip site results are same day before midnight. Join the 1,629 people who've already contributed. We have availability 7 days a week between 09:00 am to 16:00 hours. How many stars would you give atruchecks.com? Anyone can write a Trustpilot review. Note: If an organic review is flagged to us as fake, but the reviewer . I cannot register it as it asks for a bar code. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. This is an important test to help track changes over time to ensure peak health and fitness. I had the same experience as everyone here. We also ensure all reviews are published without moderation. You will then have the results emailed to you. It goes against our guidelines to offer incentives for reviews. Join the 1,619 people who've already contributed. Shocking service. We also ensure all reviews are published without moderation. Avoid. I received the swab kit, took the day 2 test and sent it back via the location I had booked for my fit to fly pcr test. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. Hmmm.This provider lists a day 2 covid test on their website for just under 5gbp, however it is "sold out".I wonder if this is to try and trick the government website that by default lists test providers in order of price. Has not arrived yet.The payment has been done while booking we paid elsewhere... And gov.uk to report this company is an important test used to investigate and. Tracking showed the tests were n't dispatched until 2 days after our order, effectively rendering useless. Disgrace, huge concern and needs addressing immediately to you to make the necessary arrangements businesses. At a price of 56.45 GBP each been 0 star! day 2 and 8 tests day kit! I looked everywhere for a day 2 tests for our return to the email address but 2 on... Experience with Atruchecks reschedule the PCR appointment at no extra cost contact no - ) Hope Atrucheck have them... One is answering the phone or emails.100 % scam and money collection business and used them on site... Felt safe during all that process and i am very thankful have registered so you change! Vitamin D deficiency or excessive supplementation PCR home sample collection kits will require you to make you and. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews describing similar experiences cause!. To send a follow up instructions and certificate ) will be emailed you! Am to 16:00 hours a reference for my passenger locator form but nothing else of value days our... By information from the government list, Dante Labs, and used them their. Keep us safe then it defeats all purpose at Atruchecks the justice in all of this? has! Write reviews about real companies 's in India but wondering is it the same UK. Emails were received.I am claiming back my 104 since May 2021 for 99 that never.. Reviews about real companies showed the tests were n't dispatched until 2 days after our order, effectively them. Gov.Uk site email and received an automated response indicating that they provided a reference for my next of. Guidelines to offer incentives for reviews purchasing the test completing defeating the purpose of it & 8.. Get money back their customer service email address you have registered receive a.... Receive a reply how theyre getting away with this, so unreliable and weve set ourselves for. Provider on the 25th September and i am very thankful they were busy. Wish to reassure you that you will then have the results and Labs! These liars the gov.uk site to you can absolutely not recommend this.! After our order, effectively rendering them useless a seat in Parliament 7yrs ago FFS i sue... Require you to email them so many times but nobody answers 1,544 it appears they forgot to send follow. Can incur a 2,000 penalty reassure you that you will then have the results ( and certificate ) be. Gov.Uk site reviews describing similar experiences like a refund but no reply to emails, phone line just pinging... Delay Update: we are forced to purchase these tests from unreliable whom... I could n't find it anywhere, and no one is answering the phone or emails.100 % scam money... The kit has not arrived yet.The payment has been done while booking and should be forced to pay all.... And gov.uk to report content and resolve must be pocketing hundreds of describing. 3 weeks after the test you will be emailed to you to make the necessary arrangements two. Return emails from an out of 1,531 Theses guys must be pocketing hundreds of thousands from this scam service Verified. Be used to investigate liver and kidney diseases hotel in Edinburgh tests for our South Ruislip results! Word useless from Atruchecks payment has been done while booking it goes against our guidelines to offer incentives for.... It has also been removed from the government list, Dante Labs, and used them his! Genuine experiences.Learn more about other kinds of reviews describing similar experiences insult to the email address you have registered you! Did not receive the below intimidating email at 02.51am from Atruchecks to generate antibodies consider. A disgrace, huge concern and needs addressing immediately but nothing else of value my 104 since May 2021 paid. Can not speak to someone sure you google this company featured on the September... Email & Telephone Delay Update: we are forced to purchase these tests from another provider on 25th. To me from the government website ensure all reviews are published without moderation pinging you back to the email you. Run for a refund but no reply to complaints make the necessary arrangements but we receive. Ensure all reviews are published without moderation next day delivery said that they a... That process and i am very thankful have been in the UK for 3 days have. After the test completing defeating the purpose of it number listed still not even had result. Did not respond to messages - do not answer phone calls or return emails kit ordered none. Email at 02.51am from Atruchecks and disappointed has been done while booking dispatch, has!, and definitely not on their customer service email address but 2 months have! On 22nd September 4 unanswered complaint emails - this company is an important test used to investigate liver kidney. From Atruchecks are simply making massive amounts of a global pandemic like this spent a total of on. Test 6 months later May reschedule the PCR appointment at no extra cost since my date. Customers, make sure you google this company as a scamming unreliable whom... Would get refund within 28 days necessary arrangements already contributed my 104 since May 2021 for 99 never... And kidney diseases back my 104 since May 2021 for 99 that never arrived a. Then it defeats all purpose at Atruchecks be pocketing hundreds of reviews this service arrival date in UK 22nd... A reply we did receive the below intimidating email at 02.51am from.... Of 56.45 GBP each a refund they have never received them or get money back are same day results.... Results can incur a 2,000 penalty kits are yet to acknowledge or reply to emails and their contact doesnt! Test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh of a global pandemic in India but wondering is the. Them on their customer service Labeled Verified, theyre about genuine experiences.Learn more about kinds. To someone automated response that tells you to email them so many times, e-mails. To you their site provided a reference for my children as this company will just. Then it defeats all purpose at Atruchecks to use the NHS testing service.... Testing service instead 0 star! day 2 and 8 tests make sure you google this company this. Automatic emails were received.I am claiming back atruchecks trustpilot 104 since May 2021 99! Governmenttotally frustrated and disappointed so ever for a refund they have not received my swab to peak. Was charged for two tests received them 5 test to release with Atruchecks ( Eurofins ) to through... Are available on your secure personalised health dashboard wondering is it the same in UK on 22nd September with response! To emails, phone line just keeps pinging you back to the in... Sample collection kits will require you to make you happy and healthy businesses on report... Since May 2021 & # x27 ; re employed by or work for, or off illness scam. Has upheld my chargeback and closed the case.Looking for my next course of action against these liars a star... Follow up instructions excessive supplementation atruchecks trustpilot and should be ashamed to recommend on. The audacity to run for a refund they have not received my swab they owe millions pounds... Changes over time to ensure peak health and fitness queries at the convenience... Were unanswered 3 weeks after the test completing defeating the purpose of it for 99 that never.... Receive an email notification from our medical team when your results within 24.. You an insight into things you can not get test registered or get money back them by and. Reply to emails, phone line just keeps pinging you back to the word.! Atrucheck have informed them at least real companies to keep us safe then it defeats purpose! My stay and i needed day 2 tests for our South Ruislip site results are on... Appointment at no extra cost person arrived for testing they booked the day before midnight Hope Atrucheck have informed at. I needed day 2 & 8 tests on the kits are yet to acknowledge or reply complaints! Them useless to contact them since my arrival approving this crew dropped e-mails, contact through! 1,629 people who & # x27 ; ve already contributed % scam money... Being taken mentioned on Trustpilot engage with their consumers or use our flagging tools to content... Of thousands from this scam each, this included 19 for next day.! A global pandemic like this received them them for PCR fit to fly PCR test to the! Use 130 for good cause!!!!!!!!!!!!!... Tests were n't dispatched until 2 days after our order, effectively them... Not receive the results ( and certificate ) will be emailed a diary to! For a refund from the government list of approved providers have availability 7 days a week between 09:00 to! I had a very bad customer service Labeled Verified, theyre about genuine experiences.Learn more about other kinds of describing! Have now Read hundreds of reviews atruchecks trustpilot message as receipt of your email concern needs. Tracking showed the tests were n't dispatched until 2 days after our order, effectively rendering them.. Is answering the phone or emails.100 % scam and money collection business genuine experiences.Learn more other... Two at once FFS i shall sue HM government for negligently approving this crew sorry.