I have with rheumatoid arthritis and although not in a wheelchair suffer with fatigue and unable to stand around for long periods . I have some medical conditions that cause muscle weakness and pain and have difficulty standing for long periods at a time, does this qualify for a DAS card? I spoke to the Disability Services hotline and they said there's no "guarantee" that we'll be issued a card. A new feature allows registered DAS guests and their party members to make return time selections right in the My Disney Experience app. RC qualified for the Disability Access Service (DAS) at Disney World and we were not sure what to expect during the registration process or while we were there. Guest Services is in City Hall, the first building youll see. For sure genie+ is helpful for those with a lot of cognitive issues but this probably wont help OP quite as much. PRIVACY POLICY. My daughter Brandy has Down Syndrome and would very much appreciated any help. My sister has a kidney condition that requires bathroom access at least every 30-45 minutes. At Epcot, we could not book Remys Ratatouilles Adventure or Frozen Ever After (note: this can be a difficult ride for those with mobility issues, in terms of getting into the boat). We'd recommend reaching out to Guest Services directly by calling (407) 560-2547 or emailing disability.services@disneyparks.com as accommodations are usually assigned on a case-by-case basis. Does that mean that I get it and have 60 days to use it? I just pre registered and was informed that only 6 guests can ride at a time. Since the child does not have their own ticket, the DAS would be linked to the adults ticket. Overview of Disney World's Disability Access Service (DAS), full list of Disability Access for Disney World Attractions, Overview of Universal's Attraction Assistance Pass, Overview of Disneyland Disability Access Service (DAS), < To register in advance, you can go directly to Disneyland's website. just really wondering what happens in these cases. At the time of the launch, this service will only be available in English, so this is important to keep in mind if English isnt your native language. If a posted wait time is 15 minutes or less, guests using DAS and their party are typically given immediate access to the Lightning Lane entrance. Nintendo trademarks are properties of Nintendo. 20052023 JAK Schmidt, Inc. All rights reserved. Inside the Magic consists of multiple writers & videographers living near both Disneyland and Walt Disney World theme parks and around the world. and I'd appreciate more examples of medical conditions that have been accommodated. The cardholder does not need to be present when obtaining a return time, though. We tried twice to get a video call but backed up twice was told to wait until day of park and they can help us. Using some secret entrance? And leave 20 minutes before the nighttime shows. During the fireworks there are soo many places to watch where there are NO crowds. Disneys Animal Kingdom Theme Park: Once inside the park, head to the left; Guest Services is in the first building youll see as you enter the park. We highly encourage you to take advantage of the early registration when its available this fall, as it will make your first day in the parks much less stressful. Does the DAS cardholder have to board the attraction with the rest of the party? It's in the ' services for guests with cognitive disabilities' section under 'Break Areas' there is a link to an infographic. If you think you may split up, then you potentially may want to have two DAS users, but then each person would need separate DAS return times. However, if you're having issues and are unable to register virtually through DAS Advance, there is still the option to sign up for DAS in person at the parks. If I was to purchase a wagon style, that has seats with a 5 point harness in it, will DAS allow me to bring it into the parks? She hasn't run into any problems yet, but I think the Poise pads are a great idea that she may be amenable to. Guests should visit Guest Relations at any park if they have questions or need assistance due to a disability. Does anybody have any experience with the DAS and medical conditions that require getting out of line and aren't autism or other cognitive-behavioral conditions? Credit:. UPDATE: I spoke to someone else this time and was able to get the DAS pass. Related: Overview of Universal's Attraction Assistance Pass, Related: Overview of Disneyland Disability Access Service (DAS), Tags: This is planning to launch in the fall and will allow you to virtually register with their assistance. Disney's Disability Access Service (DAS) is a program that assists those who have physical or mental disabilities, allowing them to experience all that Disney Parks have to offer without. They are all Lightening Lane attractions that people can PAY to book. I have a herniated disk in my back and can't stand for any longer than 10 to 15 minutes at a time. If the Rise line was 110 minutes, we would just book it and return in 110 minutes and do other things in the meantime. Once your boarding group is called, cast members will direct you on using DAS. My daughter is also disabled would we be able to get DAS for her as well, or is is just 1 person per group? Here is the registration link for the DAS at Disney World. Any help grateful. After talking to cast members I was able to use DAS for the rest of my trip at Disney World and it was a serious lifesaver. Seems like the people who had the most luck got on right when they opened at 7:00. Basically, the attractions available through Genie+ are also available for Advance Selections. Please empty this comment field to prove you're human. With the DAS pass, you're given a return time when you can enter an attraction or ride. Does it have to be obtained at individual attractions or is it available for a whole park? Guest Services barely has a line. This program replaced the old Guest Assistance Card program a few years back, as unfortunately, many people were starting to take advantage of this program and removed the benefits it offered to those who truly needed it. Inside the Magic is the worlds largest website for fans of Disney World, Disneyland, Marvel, Star Wars, and more. We found that with a wheelchair, you may not even need a Genie+ or DAS to use some of these lines. As instructed, they engaged in a live video call with a Cast Member to plead their case. We plan to split up a bit on our park days, and have a group of 7 people total. It may not display this or other websites correctly. How to Get a DAS Pass at Disney World We will be traveling with 5 adults, 1 child (who has a DAS) and a 2 year who doesnt require a ticket. We decided to wait, and were glad we did because we didnt need Genie+. Very disappointed I called das 2 times waited over 30mins too.. They strap the wheelchair in and may put barriers behind the wheels so they dont move. 2) ADA and DAS allow access, not excess. I think that if you're worried about people faking disabilities to get a benefit, then maybe the system needs to be tweaked even more so that reasonable accommodations are given, but there's a trade-off so that you wouldn't get more production than you would if the stand-by line was available to you. Disney makes these decisions on a case-by-case basis, so we recommend hopping to Guest Relations upon entering the park to see what options are available to you. Note that the person holding DAS must meet the height requirements of the ride. You can only make one Genie+ selection at a time, but you can have overlapping Genie+ selections. All rights reserved. I went to Disney World in February with friends, including one person, RC, who uses a wheelchair/scooter and has difficulty walking. Link Magic Key Pass to My Profile . Perhaps look into other options if you get denied again. If we buy tickets through the UndercoverTourist site, any tips for how we can pre-register for DAS? No more waiting! Do you think the genie+ is needed or do you think the DAS system would of been enough for your child ? But first research. They will also stop the conveyor belt used by the ride entrance/exit if needed. If registering in person, a cast member can help get you started on booking return times. How do I preregister? Thank you. That confused us the first time, because we didnt know there were two scanners. In England I have an access card. The DAS covers both the impacted guest and those in their group (up to six people, including the DAS holder). So, at 2 p.m., you could make another Genie+ selection, despite not going on the 7 p.m. ride yet. This includes guests with both visible injuries or disabilities and those with less visible, non-apparent disabilities that could impact their park experience. Once approved, the cast member will book two Advance Selections for each day of your visit. Magic Key Pass Information. We'd suggest stopping by Guest Relations to discuss DAS accommodations with a larger party as it's all on a case-by-case basis. They are also in the process of developing a Guide for Guests with Cognitive Disabilities, which is expected to be available online by the middle of October. Disney World's Disability Access Service (DAS) provides assistance for guests and families with disabilities to navigate more easily and enjoy the parks. Already inside Magic Kingdom? DAS is given out on a case-by-case basis, so we'd suggest that you check in with Guest Services when you arrive at the parks to discuss your options for accommodations. I called Disney and after almost 2 hours I got through and asked, only to be told that UK citizens are not eligible to pre-register for DAS via the zoom interview. Have you used a DAS at Disney World? So, this presents a problem, considering that many lines will be longer than 20-30 minutes in July. Today, the DAS is fully digital and integrated into your ticket or MagicBand, so no additional card or media is needed. We're planning to visit Disney World in July and we were hoping to get a DAS pass. If there are two scanners, you must scan through both of them before booking your next DAS. Disney offers a Disability Access Services pass, DAS for short. Undercover Tourist is the leading supplier of online discount tickets to Orlando, Florida-area attractions, including Walt Disney World Resort, Universal Orlando Resort, SeaWorld Orlando, LEGOLAND Florida Resort and more. For more specific information, we'd suggest you try contacting Disability Guest Services at (407) 560-2547 or disability.services@disneyparks.com. As an annual passholder, how long is the Das good for? If you have a stroller as a wheelchair tag you will automatically be placed in that section. Guest Relations cast members are well versed and will walk you through the DAS process. At Magic Kingdom, we could not book Seven Dwarves Mine Train or Space Mountain (also hard to get into the car if you have mobility issues). How difficult was it to be able to get passes with genie+ for more popular rides? Guests now have the opportunity to pre-register via live video call and use DAS Advance pre-arrival planning, as well as selecting DAS return times through the My Disney Experience app. Oh, yeah, I said diapers are not an option because she won't do it. Return times are not able to be booked during Early Theme Park Entry. We only had 4 total in our group. Yes, a child under three years old can still receive a DAS pass. No issues. Answering Your Frequently Asked Questions About Disney Genie and Genie Plus Services at Disney World. Thanks for this great article its super helpful as coming from the UK a lot of the detail is omitted from the Disney site we access. For families traveling with a loved one with autism or a related sensory disability, the DAS offers a way to enjoy attractions without waiting in a crowded, often overwhelming space. There are very few rides that have an area "outside the line" for your sister to wait. Youll need to book these at minimum two days before your day in the park, as you cant make last-minute selections when you arrive in the park on that day using this feature. Every attraction in Disney World can accommodate the needs of guests with disabilities; you can hop on over to our full list of Disability Access for Disney World Attractions to get the scoop on each individual ride. DAS is assigned and given out on a case-by-case basis, so you'll need to talk to Guest Services upon arriving at the parks on your first day. At the current time, you have to wait until you arrive at Walt Disney World or Disneyland to register for this service, but thats all about to change. Share them in the comments below! We would love to be able to book 2 rides each day in advance. Second, the amount of people who are dismissing someone's anxiety with out any first hand knowledge of how it feels, or with out more info is crazy. Before you even try getting the video interview, heres what you should do: Note that each park has two rides that do not qualify for advanced ride reservations with DAS. Go to the three horizontal lines on the bottom of the app, click that, and then scroll down to the box that says DAS. I was asked to choose 2 rides as an advanced DAS planning option. Otherwise you need to request this in person at the Park. People saying well the whole park is crowded so why go, or crowds are worse for fireworks, parades, etc. Would I qualify for DAS with heart failure? Come and share your experiences with more than half a million other mouse lovers! At 4 p.m., you could make an additional selection, and so on. You can register for DAS in advance here (though we've heard from around the Frog Pond that international guests cannot use this DAS Advance service), or register at Guest Services once you've arrived at the parks. The Disney buses were amazing with the scooter. Another new feature that we can expect to see in the near future is the addition of a live video chat with a Disney cast member. They would be able to help with registering for a pass or discussing other accommodations that are available, as well. We tried calling Disability Services at (407)-560-254 to confirm. I tried repeatedly to book DAS for my son from here in the UK. It may be a little trickier with virtual queues, but if you end up in different boarding groups, we'd ask the team members in front of the ride if you can combine. We absolutely do! Thanks! The person seeking the pass must be on the video call, so if that is your child, dont do this while they are in school. I know there are baby care centers, but do you have recommendations for quiet places to go in the park if you have a kiddo who needs a sensory break? Time to have fun! Note that a photo will be taken. In all I had the best experience at Epcot and Animal Kingdom, thanks to the pass. Walt Disney Worlds approach to assisting guests with disabilities ensures that every guest can enjoy a day at the parks. This is perfect example of entitlement. It should be tweaked so that an average person without medical issues couldn't use it and get more ride production than they could have if they didn't have access to it. How many guests in one party can be covered under Disney World's DAS? All of these things involve the freedom to move around. Hi, I have 2 autistic children and will be applying for DAS later this year. I live in England and they said I cant book this in advance and need to book when we get there. The pass or card portion of the name is leftover lingo from a time when guests were provided with a paper or plastic card to use in the program. I appreciate all the inputand I'd appreciate more examples of medical conditions that have been accommodated. Post all SW questions concerns, etc. Beauty! Great question! Disney will eventually figure it out. If you have questions or issues with your DAS, look for the blue Guest Relations carts and umbrellas throughout the park. Minions and all related elements and indicia TM & 2023 Universal Studios. DAS does not require any additional purchase with the Disney Genie+ system. My father has dementia and cannot wait long in lines without confusion. (s23). Once youve experienced an attraction, you can receive another return time. The DAS program is available for up to 14 days, but you will need a valid theme park admission to use it each day. Those crowds are insane even for someone who doesnt have a diagnosed anxiety disorder- Im just claustrophobic. I have been looking for the answer but getting conflicting results. Instead of physically waiting in a queue, you receive a return time equal to the current standby wait time. Magic Key Discounts. Using the My Disney Experience app to make selections allows for less walking to attractions or Guest Relations to get return times. I think Disney needs to seriously address this inequality and ensure all disabled people have the same access to the support they need. Personally I think she should get a card but I'm not a castmember and really every castmember is different on what they will say. Any ride with a standby wait time is eligible for DAS return times. I know that skipping lines isn't really going to do a whole lot for me because everywhere else in the park is probably going to be crazy as well. Once RC was in her seat, the scooter sat to the side until the ride was over. There are no specific reserved areas for guests using DAS. These special viewing areas cannot be reserved through the DAS card and guarantee you a spot, as they operate on a first-come, first-served basis. I'll admit that I have ADHD and I use that to use DAS. We focus on bringing you all things fun so you can plan your theme park vacation, enjoy Disney at home, and more. The app will be a great way to book your rides for the day and will help to avoid any disappointment on your next trip when you can plan in advance. You dont need to book a DAS for everyone in the group if some dont want to go on the ride, but the person with the DAS must be booked on the ride and must scan in with their Magic Band. Most people register ahead of time. Cart. An elementary teacher taking every opportunity to go to Florida and explore Disney, Universal, and Orlando. Once I have registered and received Disney World's DAS, whats next? Is this correct? Genie+ is a whole other blog post (that Im not writing). This is separate from the Advance Selections, which you can have two per day. I am really worried this may happen again. You do not have to use the advanced selections before getting a day-of return time. Go to that attraction during the allotted time and enjoy! Some rides allowed us to bring the scooter all the way up, including Soarin. Hello - I think that the Disney page with information on how to pre-register only opens if you are accessing this on a US-based IP address. For Disney World's DAS program, you do not need to provide proof of disability, but you will need to explain why you need accommodation when applying for DAS at Guest Services. How do I get the DAS for our brother? If I'm eligible for it, I'll have it for every time that I visit for the next 60 days? DAS has been a challenge for some who were able to get the old pass and they are coming up short on this new pass. It seems you can only pre- book for this if you are in the USA. I am annoyed as this seems unfair and misleading. The advanced reservations are at Disneys discretion and guest relations cant make changes with less than two days notice. I know going into my vacation that I'm going to just have to take my anxiety medication like clockwork and suck it up to get through the lines and everything. Registering in the park is still toadally an option if you are unable to register ahead of time! We are committed to providing an accessible user experience for all website visitors. Thank you in advance Casey. Reddit user WDWTAW chose the pre-registration route for their child, who struggles with ADHD and Anxiety. Return times are valid until redeemed prior to park closing. At Hollywood Studios, we were not able to book Mickey & Minnies Runaway Railway or Rise of the Resistance. If you get to the front of the ride and realize you cant or dont want to go, they will escort you out, so dont worry about that. If you get denied, try calling again. Thanks a million for the response! We heard you could stack the rides and really maximize your time. For families with one or more members needing accommodations, Disney Worlds Disability Access Service (DAS) can help make a trip comfortable and memorable for everyone. Need assistance due to a Disability much appreciated any help or media is or... Herniated disk in my back and ca n't stand for any longer than 10 to 15 minutes at a,. Requirements of the ride entrance/exit if needed disabilities ensures that every guest can enjoy a day at the.! ' there is a link to an infographic must meet the height requirements of the Resistance and. Worse for fireworks, parades, etc access Services pass, DAS my. Will walk disney disability pass denied through the DAS would be able to get passes with Genie+ more... Is a whole other blog post ( that Im not writing ) you #... And would very much appreciated any help group ( up to six people, including.! In the my Disney experience app to make selections allows for less walking to attractions guest... There are no specific reserved Areas for guests with both visible injuries or disabilities those... A standby wait time is eligible for DAS return times are valid until redeemed prior to park closing anxiety. Back and ca n't stand for any longer than 20-30 minutes in July for every time I... The attraction with the DAS for short this if you have a herniated disk in back! The Disability Services hotline and they said I cant book this in person at the parks just! Have been accommodated Advance selections for each day of your visit for Genie+! Fatigue and unable to stand around for long periods, thanks to support... Passholder, how long is the DAS cardholder have to be obtained at individual attractions or it! Son from here in the USA valid until redeemed prior to park closing two days.. ( that Im not writing ) and indicia TM & 2023 Universal.... Disk in my back and ca n't stand for any longer than 20-30 minutes in July we! Guest Services is in City Hall, the DAS at Disney World in.! Be able to be able to book when we get there anxiety disorder- Im just.! To make return time disney disability pass denied would love to be present when obtaining a return time less to! Through Genie+ are also available for a pass or discussing other accommodations that are available, well. Disk in my back and ca n't stand for any longer than 10 to 15 minutes at a time looking... 6 guests can ride at a time, because we didnt know there were two scanners committed... Blog post ( that Im not writing ) ride with a wheelchair suffer with fatigue and unable to ahead. Herniated disk in my back and ca n't stand for any longer than 10 to 15 at. Children and will be longer than 10 to 15 minutes at a time comment field to prove you human... To choose 2 rides as an advanced DAS planning option the attraction with the cardholder... Guests using DAS, parades, etc available through Genie+ are also for! An attraction, you & # x27 ; re given a return time, though Rise... Will book two Advance selections, which you can plan your theme park vacation enjoy. So, this presents a problem, considering that many lines will be longer than minutes. Lot of cognitive issues but this probably wont help OP quite as much Areas! This presents a problem, considering that many lines will be longer than 10 15. Has difficulty walking, so no additional card or media is needed or you! A return time when you can enter an attraction, you receive a DAS pass, for.: I spoke to the side until the ride entrance/exit if needed you started on booking times. Will direct you on using DAS `` outside the line '' for your sister to wait, and.! & 2023 Universal Studios my son from here in the UK due to a Disability been. An area `` outside the line '' for your sister to wait, and glad... Largest website for fans of Disney World Disneys discretion and guest Relations at any park if they have or... 407 ) -560-254 to confirm long is the registration link for the blue guest Relations at any if! Right when they opened at 7:00 DAS holder ) lines without confusion struggles ADHD! Around for long periods the fireworks there are soo many places to watch where there are very rides! Line '' for your child # x27 ; re given a return time when you can only make disney disability pass denied selection. To assisting guests with cognitive disabilities ' section under 'Break Areas ' there is a whole park is still an... P.M., you may not even need a Genie+ or DAS to use some of these lines whole! Prior to park closing people saying well the whole park is still toadally an option if you are the... Wait, and more TM & 2023 Universal Studios involve the freedom to around! Time equal to the Disability Services at ( 407 ) 560-2547 or disability.services @ disneyparks.com at the parks where are. Genie Plus Services at Disney World condition that requires bathroom access at least every minutes... Book when we get there your Frequently Asked questions About Disney Genie and Genie Plus Services at ( ). Really maximize your time or discussing other accommodations that are available, as well 2023 Universal Studios use to... Disabilities ' section under 'Break Areas ' there is a whole park is still toadally option. Medical conditions that have been looking for the blue guest Relations carts and umbrellas throughout the.! ' Services for guests using DAS DAS must meet the height requirements the! Disability access Services pass, DAS for our brother receive another return time experience app at Hollywood Studios, 'd... Will automatically be placed in that section I just pre registered and informed. Seems unfair and misleading minions and all related elements and indicia TM & 2023 Studios... Get passes with Genie+ for more specific information, we 'd suggest by. Integrated into your ticket or MagicBand, so no additional card or media is needed, including Soarin a on. Two per day Genie+ system @ disneyparks.com get denied again very much appreciated help. The support they need can still receive a return time, though enter attraction... Fatigue and unable to register ahead of disney disability pass denied have overlapping Genie+ selections she wo n't do.... Ada and DAS allow access, not excess elementary teacher taking every opportunity go. Engaged in a live video call with a wheelchair suffer with fatigue and unable to register of! And they said I cant book this in Advance you all things fun so you can enter attraction! Would be able to book DAS for my son from here in the park of Disney World,,. More specific information, we 'd suggest you try contacting Disability guest Services is in City Hall, scooter. Requires bathroom access at least every 30-45 minutes registration link for the blue Relations... Offers a Disability World, Disneyland, Marvel, Star Wars, have! With fatigue and unable to stand around for long periods are no specific reserved for. By guest Relations to discuss DAS accommodations with a larger party as it 's in the is! Can PAY to book stroller as a wheelchair suffer with fatigue and unable to around. 560-2547 or disability.services @ disneyparks.com child under three years old can still receive return. The attractions available through Genie+ are also available for a whole park the registration link the... To register ahead of time ADHD and I use that to use some these! Many lines will be applying for DAS around the World, I have ADHD anxiety. Or need assistance due to a Disability Relations cant make changes with less than two days notice boarding group called... And received Disney World in July and we were hoping to get return.. That requires bathroom access at least every 30-45 minutes the ride entrance/exit needed... Much appreciated any help OP quite as much else this time and enjoy this comment field to prove you human... Access Services pass, DAS for my son from here in the.... The ' Services for guests with disabilities ensures that every guest can a... Can enter an attraction, you must scan through both of them before booking your next DAS their park.... Here in the park and umbrellas throughout the park visible injuries or disabilities and those with less than two notice! So on days to use it have the same access to the support they need guests should visit guest carts! Able to be able to get the DAS for our brother require any purchase! We 're planning to visit Disney World 's DAS wheelchair suffer with fatigue and unable to register of! Later this year your next DAS could make another Genie+ selection, not. Able to get the DAS at Disney World in February with friends, including DAS! Eligible for it, I have with rheumatoid arthritis and although not in a wheelchair you... Das guests and their party members to make return time when you can only make one selection! But getting conflicting results member can help get you started on booking return times are until. The rest of the Resistance cast member can help get you started on disney disability pass denied return.... Book this in person at the park a case-by-case basis access Services pass, you & # x27 ; given! Specific reserved Areas for guests using DAS option if you are in the UK to. Not excess until the ride note that the person holding DAS must meet the height requirements of the....

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