At the time of drawing the survey sample, over seven in ten (72 per cent) had been placed in the UC Limited Capability for Work Related Activity or ESA Support Group (hereafter referred to together as the LCWRA group) where they are not required to undertake any work-related activities in order to receive their benefit. Claimants placed in the LCWRA group were more aware (68 per cent) than those who were awaiting further assessment (56 per cent). The frequency of the other requests was too small to report on the outcome quantitatively. WebIntroduction. Crescenzo Pinto Awareness was higher among those who went on to be awarded PIP, for claimants aged 55 or older, and for those with mobility issues. If your overall health is getting better, your award will be minimized or stopped. You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. This assessment is also not depending on your medical treatments. poppy123456 Community member Posts: 38,820 Disability The illness that qualifies for PIP is the illness that is considered to be a long-term condition and this kind of condition should need regular support for needs and some may be limited in mobility. Claimants who reported having a mental health condition had a higher predicted probability of preferring a telephone appointment (66 per cent) than those who did not report a mental health condition (60 per cent). Nine out of ten (90 per cent) of those who recalled receiving information prior to their assessment found it somewhat or very helpful. Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. This report explores if, and how, experiences and views of claimants differ by a range of factors including age, gender, type of assessment, as well as self-reported health status and previous experience of face-to-face assessments. | Mental Health Forum Unanswered threads Talk with people who know what it's like! You will need to contact the assessment provider and request a home assessment. When asked what would have improved their experience of the telephone assessment, around half (51 per cent) of claimants said that no further improvements were necessary. someone goes out with you. The predicted probability of choosing a video call was consistently low across both the LCWRA group (14 per cent) and those awaiting further assessment (12 per cent). Those preferring a face-to-face assessment were less likely to change their view. But nearly one in four (24 per cent) were unaware that they could make such requests. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Most claimants reported no other practical difficulties during the call but nearly one in seven (15 per cent) had problems holding the handset for the duration of the call or not being able to use a loudspeaker. More than half of the claimants (54 per cent) chose telephone assessments at this question, while a quarter (26 per cent) preferred face-to-face assessments. Nine in ten (91 per cent of) claimants said they received this information. We and our partners use cookies to Store and/or access information on a device. The findings will be used to improve the assessment process, inform future policy and service provision for those undergoing health and disability benefit assessments. Discussing mental and physical health were the most commonly reported difficult topics of the assessment. Additionally, claimants who reported mobility conditions were more likely to know they could have support in this way than those without mobility conditions. If you want to know how often you have problems with the activities, fill out the form. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. As figure 19 shows, the estimated probability of a claimant who was awarded PIP preferring a telephone assessment was 61 per cent compared to a 26 per cent probability or preferring face-to-face after controlling for other variables in the model. These kinds of professionals ensure that those requiring help and assistance from the Government are able to get it and play a key role in the health system. However, a further one in four (24 per cent) were not aware that they could make requests and 65 per cent said that adjustments were not necessary. Five per cent of claimants felt generally uncomfortable discussing information over the telephone but identified no specific topics. Also, those who had been awaiting further assessment were more likely to say they would like more information than those who had been placed in the LCWRA group. You are most welcome to join today! WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). A similar proportion of claimants expressed a preference for telephone assessments (45 per cent) as face-to-face assessments (42 per cent). Men were also more likely to prefer a telephone assessment over face-to-face (54 per cent) but this was only twice as high as their predicted probability of preferring face-to-face (28 per cent). Namely, claimants with a PIP award were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. Reasons given for not being comfortable with a video assessment included a general dislike of video calls; not knowing how to use the technology; feeling nervous or anxious about video calls and not wanting to be on camera. You need to tell the private assessment provider why you cant attend your appointment in an assessment centre. Most claimants (89 per cent) recalled receiving a communication before the assessment giving them details of what to expect, most commonly a letter or phone call. Nearly all (98 per cent) either agreed or strongly agreed that the assessor explained clearly at the beginning what would happen during the call, and 97 per cent agreed or strongly agreed that the assessor listened to me and made sure they understood what I was saying. This suggests that, when controlling for the factors used in this model, claimants within an unknown outcome, were no more likely to favour either telephone or face-to-face assessments. Youll need to take the following form of identification with you to the assessment: In addition to identification, you should also take the following to your PIP assessment: If you can, you should take someone else if they are over 16 - with you to your PIP assessment. The second survey was of Universal Credit (UC) or Employment Support Allowance (ESA) claimants who underwent a telephone Work Capability Assessment to assess whether they should be considered able to undergo any work-related activity. All interviews were conducted via telephone and lasted around 25 minutes. For example, you can request: If the location of your assessment is more than 90 minutes away by public transport and you have difficulty travelling long distances, you might be offered an alternative site. Unweighted base: only claimants who are comfortable with video assessments (n=492). Email: psi@nationalarchives.gov.uk. Around two thirds (66 per cent) of claimants reported feeling comfortable sharing information about their condition with the assessor over the phone. Those who had no previous experience of a face-to-face assessment or who had been disallowed PIP were more likely to say they would have liked more information. Seventy-seven per cent of claimants with placed in the LCWRA group said that the telephone assessment did not require any improvements compared with 57 per cent of those who had been awaiting further assessment. If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing The PIP assessment considers the claimants ability to carry out activities and how their condition affects their daily life. What does the assessor observe during the PIP assessment? PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. For PIP claimants one in ten (10 per cent) stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. Unweighted base: only claimants who preferred face-to-face assessments (n=259). Even with the letter, the DWP can still turn down a paper-based Those who were joined by someone to support them (PIP- 31 per cent, WCA - 22 per cent) on the call were most commonly joined by a family member. The most common reasons given were feeling better able to show their condition during a face-to-face assessment (69 per cent); finding it easier or more comfortable to speak to someone in person (47 per cent); easier to communicate with the assessor (43 per cent) and easier to build rapport with the assessor (20 per cent). WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. Claimants who were eventually placed in the LCWRA group were more likely to have requested breaks than those who were referred (10 per cent compared to 3 per cent). Women and those placed in the LCWRA group were significantly more likely to prefer telephone assessments, when asked to choose between telephone, video or in-person assessments, even when taking their age, health conditions and previous experience of assessments into account. Adding variables relating to a claimants assessment experience, demographics and health conditions in different stages allows us to observe the influence of each variable independent of the other variables- on our outcome of interest, namely their choice of assessment channels. Those with previous experience of a face-to-face assessment were also slightly more likely to prefer telephone than face-to-face. Each preference choice (face-to-face, telephone and video) is modelled in turn against all other response options available (including no preference). reading and comprehending written information, organizing a journey or following a route. The PIP form is based on two major components Daily living difficulties and Mobility difficulties. WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. Furthermore, men were more likely to seek additional support (52 per cent) than women (44 per cent). Atos and Capita are obligated to administer PIP medical assessments with questions on mental health to people who are applying for this benefit program. Unweighted base: Claimant sample records (n=837). Claimants who had previous experience of a face-to-face assessment had a 24 per cent predicted probability of preferring a face-to-face assessment, compared to 31 per cent for a claimant with no experience. We use some essential cookies to make this website work. Here, only the PIP assessment outcome was a statistically significant predictor of channel preference. This kind of assessment is done by Atos or Capita based on your location in the country. The out-of-work benefit those who have a health condition and/or disability that restricts their ability to work comes in the form of either ESA or UC. WebIt's important you prepare - the DWP will use evidence from the assessment to decide if you can get PIP. 63 replies 18.3K views. Citizens advice. Of those who preferred a telephone assessment: Similarly, claimants who said they preferred face-to-face were also asked to explain why. Most had the person present with them at home, but some joined via a remote connection to the call. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. The small group who were not satisfied tended to have complaints about the assessors behaviour, having insufficient time to answer the questions or not feeling that the questions were tailored to their condition. Claimants were asked whether they were given clear information on what would happen next with their claim i.e. Helping you understand, manage & improve your mental health and money issues. The type of reason given for feeling uncomfortable with video assessments varied somewhat by claimants sub-group. new claimants were more likely to say they generally that they found it easier and more comfortable than attending a face-to-face assessment (70 per cent). Assessments will now either be paper based or telephone. Helps you take control of your household spending. Views on the assessor were also highly associated with the claimants stated preference for assessment mode. should she ring pip and update them about this they make a decision?england However, the majority of these were not significant and only the significant interactions are reported in this analysis. More than once: Can you repeat the activity as many times as you are required to? Over three out of four (78 per cent) also agreed that the assessor listened to them and made sure they understood what the claimant was saying. If you are considered to not have much disability in certain activities, you should try some of the following activities: The assistance you will get can be a person or a pet or you might be accompanied by a driver to your car or the service might change your home to make you accommodate easily in your condition. Eight in ten (80 per cent) of claimants recalled previously experiencing a face-to-face assessment, particularly if they were taking part in a reassessment (96 per cent), but also those submitting a new claim (64 per cent). In this model, only reporting a mental health condition was associated with a slightly decreased preference for a video assessment. WCA claimants also wanted more information prior to the assessment or improvements to the conduct of the assessor. This allows us to compare how likely individuals are to favour each assessment channel depending on differences in one particular variable of interest, while holding the other factors in the model constant. In every other age group, but particularly for those aged 35-44, male claimants were more likely to prefer telephone assessments. Around one in five claimants (22 per cent) did have someone else supporting them during the assessment. Those who were awaiting further assessment or had a stated preference for face-to-face assessments were less likely to feel they were able to explain (91 per cent and 86 per cent respectively). Where can I get support for my mental health? Manage Settings Nine per cent of claimants also reported having a general discomfort discussing information over the telephone but identified no specific topic. What benefits are available for mental health carers? You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food A health professional will carry out your assessment - they'll write a report and send it to the DWP. I first applied for pip back in 2016 and was awarded a paper based award . More than half new claimants preferred face-to-face assessments because the communication with the assessor is better (53 per cent, compared to 31 per cent). If you have a disabling condition that makes you housebound, you can also request for a home assessment. Three in ten (29 per cent) said that they are used to video calls and they are in general comfortable with this type of communication, while one in five (21 per cent) reported that they would feel comfortable with a video assessment because this allows them to remain at home. Hopefully you will be "lucky" Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. Older claimants were more likely to say that no improvements were necessary (76 per cent of those 55 or older compared with 60 per cent of those under 35 years old). Those who preferred a face-to-face assessment reported a range of reasons, the most common being that they would be better able to explain their condition, would find it easier/more comfortable to speak to someone in person, could communicate more easily and build rapport with the assessor. On the other hand, those who previously expressed their preference for face-to-face assessments were more likely to cite being able to see the assessor as a reason for feeling comfortable with video (68 per cent, compared with 25 percent of those who said to prefer telephone assessments). Given a two-way choice (between face-to-face and telephone appointments), claimants who reported a mental health condition were significantly less likely to prefer a face-to-face appointment than those whose condition mostly affected other aspects of their health. Those preferring a telephone assessment most commonly cited not needing to travel as a reason for their choice, as well as finding telephone assessments easier or more comfortable or less stressful. Sixty per cent of claimants who took part in the PIP telephone assessment had previous experience of face-to-face assessments. A report of research carried out by NatCen Social Research on behalf of the Department for Work and Pensions. As noted previously, some of this latter group may have received a decision on their assessment by the time of the survey interview. Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. If you plan to do so, you should call the assessment centre in advance explaining that you wish to record the assessment they will explain what guidelines you will need to follow. This analysis uses an iterative approach to build an understanding of the data. Of those who made suggestions one in ten (10 per cent of) claimants stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. hello. Almost two thirds (63 per cent) said that they had used video calls at least once. When you have fulfilled your PIP form and sent it to DWP, this kind of department will be sending you an appointment letter. If youre already receiving DLA and the DWP asks you to claim PIP there are separate rules. You are most welcome to join today! The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. Those who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). Individuals who are out of work or on a low income can claim financial support from DWP. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. you can't plan a route to an unfamiliar place yourself. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. Again, those who said they preferred a telephone assessment were more likely to not think anything needed to be improved (68 per cent) than those who preferred face-to-face (32 per cent). No two people are affected in the same way but let us look at some of the Around two thirds of claimants (63 per cent) were aware they could be joined by another person. Claimants who had been disallowed PIP were slightly less likely to have sought support. PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what Seventy per cent of those placed in the LCWRA group stated a preference for telephone compared to 42 per cent of those awaiting further assessment. The assessments previously took place face-to-face and due to COVID-19 pandemic have recently moved to telephone. When taking these other characteristics into account, claimants who were disallowed had only a 17 per cent predicted probability of preferring telephone compared to a 70 per cent probability of choosing face-to-face. Women were more likely to report those other difficulties than men (23 per cent, compared to 16 per cent). Nearly one third of this sub-group (31 per cent) felt they were just unable to fully explain the impact over the telephone and needed face-to-face contact. This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. Notes on what you want to explain during your assessment. Over half (56 per cent) of claimants across both surveys said they would be comfortable conducting an assessment via a video call. As described previously this analysis looked at the relative impact of key claimant characteristics in predicting channel choice (namely assessment outcome, previous experience of face-to-face assessments, age, gender, and health conditions as predictor variables, as well as an interaction effect between age and gender). In addition to information from DWP or the assessment provider, nearly one in three (32 per cent) claimants sought advice and information from other sources. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. Over one in four (29 per cent) spoke to a friend or relative and nearly one in ten (8 per cent) spoke to a social care or support worker. Just one in ten (11 per cent) had made at least one adjustment request prior to the assessment. Claimants were asked whether they experienced any technical issues during the call. someone helps or encourages you to go out. New claimants were more likely to say they would have liked more information. This group is referred to as the unknown outcome group. I am worried about the cost-of-living crisis, Requesting adjustments to the PIP assessment, Planning your journey to the PIP assessment, How to claim travel expenses for your PIP assessment. At the time of extracting the survey sample, just over half (51 per cent) had been awarded PIP, 34 per cent had been disallowed and a further 16 per cent had no outcome to date, although some of this latter group may have been informed of a decision by the time of their survey interview. However, none of the key variables were statistically significant in predicting preference for a video assessment. You can score enough points and get either the daily living part, the mobility part, or both. In a reasonable and attainable time: Does it take you a lot more amount of time to do the activity than it would take most people. Claimants were first asked, if given a choice and assuming government advice allowed, whether they would prefer a telephone or face-to-face assessment in the future. What is the PIP medical assessment?. Following the assessment, claimants are placed in one of three benefit groups depending on their condition impact severity, who receive differing benefit amounts and level of support accordingly: Fit for Work claimants placed in this group are required to look for work that is suitable for their health condition and be prepared to work to retain their access to benefit. How do I ask for a Mandatory Reconsideration? Nearly half (47 per cent) of claimants drew on additional support or information before the assessment beyond DWP or the assessment provider. Personal Independence Payment (PIP) telephone assessments, Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Government efficiency, transparency and accountability, Claimant experience of telephone-based health assessments for PIP, ESA and UC, nationalarchives.gov.uk/doc/open-government-licence/version/3, Limited Capability for Work and Work-Related Activity Group, More information about what would be covered, Hearing issues: Claimant hearing assessor, Hearing issues: Assessor hearing claimant, Understanding and answering the questions, Other difficulties but not related to taking the call, Assessor listened to and understood claimant, Could not explain condition over the phone, Health condition prevented them from doing so, Generally uncomfortable discussing over phone, General discomfort/Emotional difficulties, Supporting evidence not used or considered, Does not want to be on camera or face-to-face, Would not be able to fully show or explain condition, General improvements in assessment conduct/service provision, Having a longer assessment/more time to explain condition, More information on the next stages/support following the call, An alternative/additional method of providing information, That a third person could have been present, Poor sound quality: Claimant hearing assessor, Poor sound quality: Assessor hearing claimant, Whether assessor provided a clear explanation, Whether assessor listened to and understood claimant, Could not fully explain condition over the phone, General discomfort/emotional difficulties, Having someone who understands the condition, More suitable questions (for example, tailored/non-tick box), views of the telephone assessment process, preferences in relation to the mode of assessment, suggestions for improvements to the telephone assessment process, women were most likely to cite they would find it less stressful (57 per cent) alongside those undergoing a reassessment; those placed in the, claimants reporting mobility conditions were most likely to point to the advantages of not having to travel (75 per cent) alongside older claimants, those undergoing a reassessment and those placed in the. This will indicate when your appointment will be for PIP assessment with questions on mental health. These claimants were therefore more than four times as likely to prefer telephone than face-to-face assessments. Additionally, individuals who had their PIP claim awarded reported feeling more comfortable sharing information (73 per cent), than those who were awaiting their claim outcome or had their claim disallowed (66 per cent and 57 per cent respectively). Satisfaction was highest among those placed in the LCWRA group, those with mobility conditions, and those who said they preferred telephone assessments over face-to-face. PIP can be paid to those who are in and out of work and is not dependent on a persons financial status or National Insurance contributions. Full details of the sampling and fieldwork are contained in the separate technical annex. WebIt's important you prepare - the DWP will use evidence from the assessment to decide if you can get PIP. 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You prepare - the DWP will use evidence from the assessment to decide if you can score enough and... Were slightly less likely to seek additional support or information before the assessment a remote connection to assessment! This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations support! Age-Specific and condition-specific programming however, none of the Department for work Pensions! Health to people who know what it 's like they would have liked more information prior the. Age-Specific and condition-specific programming to administer PIP medical assessments with questions on mental health facilities only! Statistically significant in predicting preference for assessment mode outcome was a statistically significant in predicting preference for assessment.. Calls at least one adjustment request prior to the assessment place yourself and offer age-specific and condition-specific.... 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